Shipping policy

Shipping Policy (Dropshipping)

At Petrolbase, we are committed to delivering a seamless shopping experience for our customers, even as a dropshipping store. Please review our shipping policy to understand how we handle shipping and delivery of your automotive tuning products.

  1. Order Processing:

    • After you place an order on our website, we immediately forward it to our trusted network of suppliers and manufacturers.
    • Our suppliers will then process and prepare your order for shipment within 1-2 business days.
    • Please note that each product may be shipped separately if they are sourced from different suppliers to ensure the fastest delivery.

  2. Shipping Methods and Timeframes:

    • We work with a diverse range of suppliers who utilize various shipping methods and carriers.
    • Shipping times may vary depending on the location of the supplier and the destination of your order.
    • On each product page, you will find an estimated shipping timeframe provided by the supplier.
    • Please allow additional time for order processing, customs clearance (for international orders), and unforeseen delays.

  3. Tracking Information:

    • As soon as your order is shipped, we will provide you with a tracking number via email.
    • You can use this tracking number to monitor the progress of your shipment on our website or through the respective shipping carrier's website.

  4. Shipping Costs:

    • Shipping is free of charge for all orders above 300CHF, while orders up to 300CHF incur a shipping fee of 18CHF per parcel in Switzerland.
    • The shipping charges for each product will be clearly displayed during the checkout process.

  5. International Shipping and Customs:

    • We offer international shipping to customers worldwide, but please be aware that customs duties, taxes, and any additional fees imposed by the destination country are the customer's responsibility.
    • Customs regulations and charges may vary from country to country. We recommend checking with your local customs office for specific information.

Please note that as a dropshipping store, we rely on our network of suppliers to fulfill orders and handle shipping logistics. We work diligently to ensure your orders are processed promptly and delivered efficiently. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer support team.