Cancellation & Refund Policy

Updated: 15 March 2026

This Cancellation and Refund Policy explains how cancellations, modifications, and refunds are handled for bookings made through the Petrolbase platform (“Platform”).

Petrolbase operates an online marketplace that enables customers to discover and book automotive events, experiences, and activities (“Activities”) offered by independent third-party suppliers (“Suppliers”).

Cancellation conditions may vary depending on the specific Activity. The applicable cancellation policy will always be displayed on the Activity page before completing a booking.

1. Cancellation by the Customer

1.1 Supplier-Specific Cancellation Policies

Each Activity listed on the Platform is subject to the cancellation policy defined by the respective Supplier.

Before completing a booking, customers will be able to review the cancellation terms applicable to the selected Activity.

Depending on the Supplier's policy, bookings may be:

fully refundable within a specified cancellation period
partially refundable
non-refundable

1.2 Cancellation Procedure

Customers who wish to cancel a booking must submit a cancellation request through the Platform or contact Petrolbase customer support.

Cancellation requests are processed according to the cancellation policy displayed on the Activity listing at the time of booking.

If the cancellation is eligible for a refund under the applicable policy, the refund will be processed in accordance with Section 4 of this Policy.

2. Changes to Bookings

In some cases, customers may request changes to their booking, such as rescheduling the Activity date.

Changes may be possible depending on:

the Supplier’s availability
the specific terms of the Activity

Petrolbase cannot guarantee that modification requests will be accepted. Approval of booking changes is at the discretion of the Supplier.

3. Supplier-Initiated Cancellations

If a Supplier is unable to deliver a confirmed Activity, the Supplier must contact Petrolbase support to request cancellation approval.

Suppliers cannot independently cancel bookings that have already been confirmed through the Platform.

If the cancellation request is approved, affected customers will be offered one of the following remedies:

a rescheduled date for the Activity
a full refund of the booking price

Petrolbase may assist in coordinating communication and resolution between the Supplier and the customer.

4. Refund Processing

If a refund is approved under the applicable cancellation policy, refunds will generally be issued to the original payment method used for the booking.

Refund processing times may vary depending on the payment provider and financial institution involved.

In most cases, refunds are processed within a reasonable period after approval.

Petrolbase may process refunds directly to customers where necessary to resolve booking cancellations, supplier cancellations, or disputes.

5. Non-Refundable Situations

Refunds may not be available in certain circumstances, including but not limited to:

cancellations made outside the permitted cancellation period
failure to attend the Activity (“no-show”)
late arrival preventing participation in the Activity
failure to meet participation requirements described in the Activity listing

Customers are responsible for reviewing the specific cancellation conditions before completing their booking.

6. Force Majeure

Activities may occasionally be canceled or modified due to circumstances beyond the reasonable control of the Supplier or Petrolbase.

Such circumstances may include, for example:

extreme weather conditions
safety concerns
technical issues
government restrictions
other force majeure events

In such cases, the Supplier may offer rescheduling or a refund depending on the specific situation.

Petrolbase is not responsible for any additional expenses incurred by customers, such as travel or accommodation costs.

7. Disputes and Customer Support

If a customer believes a cancellation or refund request has not been handled correctly, they may contact Petrolbase customer support for assistance.

Petrolbase may review disputes and facilitate communication between customers and Suppliers where appropriate.

However, as Petrolbase acts as a marketplace intermediary, the Supplier remains responsible for the delivery of the Activity.

8. Contact

For any questions regarding cancellations or refunds, please contact:

Email: info@petrolbase.com